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Consumer-centric healthcare : opportunities and challenges for providers /

Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king.

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Bibliographic Details
Main Author:	Konschak, Colin B.
Other Authors:	Jarrell, Lindsey B.
Format:	Electronic eBook
Language:	English
Published:	Chicago, Ill. : Health Administration Press, ©2011.
Subjects:	Medical care > United States > Marketing. Preferred provider organizations (Medical care) > United States > Marketing. Health maintenance organizations > United States > Marketing. Patient satisfaction > United States. Patient satisfaction. Delivery of Health Care > organization & administration Community Participation. Marketing of Health Services Patient Satisfaction United States
Online Access:	Full text (MFA users only)
ISBN:	9781567934304 1567934307
Local Note:	ProQuest Ebook Central

Description
Summary:	Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king. Consumer-Centric Healthcare: Opportunities and Challenges for Providers is an easy-to-follow blueprint for understanding and adapting to consumerism. Each chapter explores key trends and outlines the implications for your organization. The authors focus on growth opportunities and provide the resources you need to start implementing change. The book is filled with practical strategies, examples from leading organizations, tips and insights, Web links, and suggestions for further reading. --Book Jacket.
Physical Description:	1 online resource (xiii, 218 pages)
Bibliography:	Includes bibliographical references and index.
Series:	Management series (Ann Arbor, Mich.)
Library Staff:	View instance in FOLIO