Library service design : a LITA guide to holistic assessment, insight, and improvement /
"Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to...
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| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Lanham :
Rowman & Littlefield,
[2016]
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| Subjects: | |
| Online Access: |
Full text (MFA users only) |
| ISBN: | 9781442263857 1442263857 |
| Local Note: | ProQuest Ebook Central |
Table of Contents:
- The case for service design in libraries, or libraries as systems
- What is service design?
- Service design, in practice
- Tools and techniques
- Adapting service design to your library
- Looking forward.