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Healthcare operations management /

"This book aims to help healthcare management students and working professionals find ways to improve the delivery of healthcare, even with its complex web of patients, providers, reimbursement systems, physician relations, workforce challenges, and intensive government regulation. Taking an in...

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Bibliographic Details
Main Authors: McLaughlin, Daniel B., 1945- (Author), Olson, John R. (Professor) (Author)
Format: Electronic eBook
Language:English
Published: Chicago, Illinois : Washington, DC : Health Administration Press ; Association of University Programs in Health Administration, [2017]
Subjects:
Medical care > Quality control.
Health services administration > Quality control.
Organizational effectiveness.
Total quality management.
Decision making > Mathematical models.
Quality Assurance, Health Care > organization & administration
Quality Assurance, Health Care
Total Quality Management
Efficiency, Organizational > standards
Total Quality Management > methods.
Decision Support Techniques
Online Access: Full text (MFA users only)
ISBN:9781567938524
1567938523
9781567938531
1567938531
9781567938548
156793854X
9781567938555
1567938558
Local Note:ProQuest Ebook Central
Table of Contents:
  • Preface
  • Part I Introduction to healthcare operations
  • the challenge and the opportunity
  • history of performance improvement
  • evidence-based medicine and value-based purchasing
  • Part II setting goals and executing strategy
  • strategy and the balanced scorecard
  • project management
  • Part III performance improvement tools, techniques, and programs
  • tools for problem solving and decision making
  • statistical thinking and statistical problem solving
  • healthcare analytics
  • quality management: focus on six sigma
  • the lean enterprise
  • Part IV applications to contemporary healthcare operations issues
  • process improvement and patient flow
  • scheduling and capacity management
  • supply chain management
  • improving financial performance with operations management
  • Part V putting it all together for operational excellence
  • holding the gains
  • glossary
  • index
  • about the authors

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