Sharing expertise : beyond knowledge management /
An overview of expertise sharing, an approach to knowledge management that emphasizes the human components of knowledge work in addition to information storage and retrieval. The field of knowledge management focuses on how organizations can most effectively store, manage, retrieve, and enlarge thei...
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| Other Authors: | , , |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Cambridge, Mass. :
MIT Press,
©2003.
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| Subjects: | |
| Online Access: |
Full text (MFA users only) |
| ISBN: | 9780262266772 0262266776 0585456755 9780585456751 9780262011952 0262011956 |
| Local Note: | ProQuest Ebook Central |
Table of Contents:
- I. Overview and background
- Why organizations don't "know what they know": cognitive and motivational factors affecting the transfer of expertise / Pamela J. Hinds and Jeffrey Pfeffer
- Critical evaluation of knowledge management practices / Marleen Huysman, Kirk de Wit
- Coming to the crossroads of knowledge, learning, and technology: integrating knowledge management and workplace learning / Bill Penuel, Andrew Cohen
- II. Studies of expertise sharing in organizations
- Emergent expertise sharing in a new community / Geraldine Fitzpatrick
- Sharing expertise: challenges for technical support / Volkmar Pipek, Joachim Hinrichs, Volker Wulf
- Locating expertise: design issues for an expertise locator system / Kate Ehrlich
- Who's there? The knowledge-mapping approximation project / Mark S. Ackerman [and others]
- Enabling communities of practice at EADS Airbus / Roland Haas, Wilfried Aulbur, Sunil Thakar
- III. Exploring technology for sharing expertise
- Using a room metaphor to ease transitions in groupware / Saul Greenberg and Mark Roseman
- NewsMate: Providing timely knowledge to mobile and distributed news journalists / Henrik Fagrell
- Supporting informal communities of practice within organization / R.T. Jim Eales
- Knowledge communities: online environments for supporting knowledge management and its social context / Thomas Erickson, Wendy A. Kellogg
- Expert-finding systems for organizations: problem and domain analysis and the DEMOIR approach / Dawit Yimam-Seid, Alfred Kobsa
- Automated discovery and mapping of expertise / Mark Maybury, Ray D'Amore, David House
- OWL: a system for the automated sharing of expertise / Frank Linton.