IM and SMS Reference Services for Libraries : (THE TECH SET® #19).

Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!

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Bibliographic Details
Main Author: Bielskas, Amanda
Other Authors: Dreyer, Kathleen M.
Format: Electronic eBook
Language:English
Published: Chicago : ALA Editions, 2012.
Subjects:
Online Access: Full text (MFA users only)
ISBN:9781555708443
1555708447
9781555708450
1555708455
Local Note:ProQuest Ebook Central