ABC of Clinical Communication.
Clinical communication underpins safe patient care. The effective health professional sees illness through the patient's eyes and understands what matters most to him or her. Effectiveness means gathering hard clinical data about the physical changes affecting the patient, understanding why t...
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| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Newark :
John Wiley & Sons, Incorporated,
2017.
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| Online Access: |
Full text (MFA users only) |
| ISBN: | 9781119247005 1119247004 |
| Local Note: | ProQuest Ebook Central |
Table of Contents:
- Title Page; Copyright Page; Contents; Preface; Contributors; Chapter 1 Why Clinical Communication Matters; Clinical communication
- a historical perspective; Effect of communication on patient outcomes; Training and feedback; Communication between professionals; Written records; A caring environment; Conclusions; References; Further resources; Chapter 2 The Consultation; Introduction; Evidence-based communication ; Models of the consultation; The importance of structure; Core tasks, core skills and specific issues; The Calgary-Cambridge guide.
- An example of the importance of the model in practiceConclusions; Acknowledgements; Reference; Further resources; Chapter 3 Communication and Personality Type; Introduction; Jung's theory of personality type; Extraverted versus introverted attitude; Sensing versus intuitive perception; Thinking versus feeling judgment; Judging versus perceiving orientation; Are doctors' preferences different?; How type differences relate to communication; Acknowledgement; References; Further resources; Chapter 4 Shared Decision-Making ; Introduction; What do patients want?; What is shared decision-making?
- Shared decision-aking and evidence-based medicine Communicating information about risk; Strategies for encouraging shared decision-making ; Steps to shared decision-making; Presenting information to patients; Health professionals' training and development needs; References; Further resources; Chapter 5 Communication in Clinical Teams; Introduction; Human factors; Situation awareness; Team communication; Interruptions; Hierarchy and culture; Case study: Just a routine operation; Optimising team communication; Telephone calls; Handovers; Safety huddles; Emergencies; WHO surgical checklist.
- ConclusionsReferences; Further resources; Chapter 6 Communication in Medical Records; General Medical Council perspective; The National Health Service code of practice; Medical note-keeping and mortality data ; Medical note-keeping and payment ; Simple tips for good medical note-keeping ; Letters and discharge summaries; Legal aspects of medical note-keeping ; Multidisciplinary records; Medical notes as a handover tool; Electronic patient records; Personal held records; Conclusions; References; Further resources; Chapter 7 Advanced Communication for Specific Situations.
- Paediatric consultationsDifficult behaviours: the angry or violent patient; Language barriers; Exploring safeguarding concerns; Young people, risk-taking behaviours, consent and confidentiality ; Chronic disease; Seldom-heard groups ; Conclusions; Further resources; Chapter 8 Communication and Mental Health; Introduction; Trust, respect and rapport; Brief ordinary effective communication; Understanding the context; Case history 1; Case history 2; Case history 3; World view, culture and class; Identifying and alleviating anxiety; Resolving conflict in communication.